Privacy policy
1. Information We Collect
We collect information that allows us to provide high-quality renovation and construction services. This falls into two categories:
A. Information you provide directly:
Identity & Contact: Name, email address, phone number, and project location.
Project Details: Type of renovation, budget, timeline, and custom requests.
Media: Any files, architectural drawings, or photos you upload for review.
B. Information collected automatically:
When you visit our website, we may automatically collect technical data, including:
IP address and location data.
Browser type and device information.
Usage data (pages visited, date/time of visits, and referring links).
2. How We Use Your Information
We use your data strictly for legitimate business purposes, including:
Providing accurate quotes and responding to inquiries.
Scheduling consultations or site visits.
Managing building permits and coordinating with our MEP (Mechanical, Electrical, and Plumbing) teams.
Improving our website performance and measuring advertising effectiveness.
Complying with Ontario Building Code (OBC) documentation requirements.
3. Sharing Your Information
We do not sell, trade, or rent your personal information. To deliver our full-service renovations, we may share necessary data with:
Authorized Subcontractors: Electricians, HVAC specialists, and plumbers working on your specific project.
Professional Partners: Architects or engineers required for your structural plans.
Service Providers: Third parties who assist in website hosting or analytics (e.g., Google Analytics).
Note: Some of our service providers may store or process your information outside of Canada (such as in the United States). In these cases, your data is subject to the laws of that jurisdiction.
4. Cookies and Tracking Technologies
We use cookies and pixels (such as Google Analytics and Google Ads) to understand how visitors interact with our site and to measure ad performance. You can disable cookies in your browser settings at any time, though some website features may be limited.
5. Data Security & Safeguards
We implement administrative and technical safeguards (including encryption and secure servers) to protect your data. While we take every reasonable precaution, please note that no method of transmission over the internet is 100% secure.
6. Your Rights & Choices
Under Canadian privacy laws, you have the following rights:
Access: The right to request a copy of the personal information we hold about you.
Portability: The right to receive your data in a structured, digital format.
Correction: The right to update or correct inaccurate information.
Deletion: The right to request that we delete your data (subject to legal or tax record requirements).
Withdrawal of Consent: The right to opt-out of future communications or marketing.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or municipal permit reporting requirements.
8. Accountability & Contact Us
Noblestar Construction has appointed a Privacy Officer to ensure our ongoing compliance with PIPEDA and provincial regulations. If you have questions about this policy or wish to exercise your rights, please contact us:
Privacy Officer, Noblestar Construction email: [email protected] Phone: (613) 790-6128
You also have the right to contact the Office of the Privacy Commissioner of Canada if you are unsatisfied with how we handle your privacy request.